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Warranty Control
 The
Warranty Control module automates your warranty and customer service functions
to maximize the level of service you provide to the homeowner. You will improve
punch list management while improving the quality of your product.
The
module can be used to keep track of all open work-orders, and can provide extensive
and varied analysis of all warranty work performed. A table driven approach allows
you to organize the information using your codes and structures. A letter writing
feature gives you complete flexibility in composing notices you mail, fax, or
electronically transfer to vendors, homeowners, and others. The system can also
assist you in determining which vendor to assign to a task. A detailed record
of who performed the original work on each job is kept for this purpose.
The following items summarize
some of the important aspects of the existing capabilities of the Warranty Control
module.
Features
- Track all work performed
by the Customer Service Department, in detail
- Operate as a scheduling
tool for the Customer Service Manager
- Provide the basis for
analysis of warranty work performed
- Provide the data for
evaluating performance
- Automate the production
of notices to vendors and homeowners
- Provide a means of tracking
the cost of warranty work including backcharges
Management
Reports and Inquiries
Work Order History by Vendor
Walk Thru Analysis
Work Order Analysis by Project
Work Order History by Model
Work Order Analysis by Item Code
Work Order History by
Problem Type
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Work Order Analysis by Vendor
Work Order History by Lot
Work Order Ageing
Work Order Analysis by Model
Work Order Analysis by
Problem Type
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Reports
Completed Items Report
Vendor Notices
Scheduled Walk Thru Report
Tickler File Report
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Contract Expiration Report
Backcharge Count Report
Homeowner Notices
Other Letters
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Advanced System ...
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TOM WebLink
